Projects and support

Deliver work and look after customers: projects, tasks, timesheets, tickets, SLAs, knowledge base and WhatsApp.

Projects and timesheets

Projects have a customer, a manager, a budget and tasks with assignees, dates and milestones; the timeline and calendar views show the plan. Staff log time against tasks; approved timesheets bill the customer by the hour or by milestone and feed the profitability report, which compares billed value against staff cost.

Helpdesk

Tickets arrive from the portal, the public support form, email, WhatsApp and phone calls, and are threaded by customer. Teams, assignment rules and escalation rules route them; SLA targets colour what is late. Agents answer with canned responses, attach files and log time that can be billed. The knowledge base publishes articles on a public help centre and in the portal, and suggests them to agents. Campaign-style WhatsApp templates and media work in the conversation too.